We accept returns within 14 days from the date of purchase subject to the item(s) being returned in it's original condition along with the security tag, in order to return please scroll to the bottom of page and click the 'Request a Return' button, then input your order number and the email address you placed the order with.
Refunds will be processed within 14 working days of your item being received at our warehouse. Payment will be via the same method used at purchase. See our Returns section for specific information regarding payment and timeframes.
We recommend using a service that is insured, has a tracking number and is signed for. Please note that the responsibility and liability of the Goods remains with you until we are in receipt of the Goods.
PLEASE NOTE THE FOLLOWING TERMS AND CONDITIONS
- Items must be returned within 14 days of the delivery date
- Final Clearance items, or anything reduced by more than 50% can’t be returned
- Items must not have been worn, or indicate any signs of other use, such as washing
- This extends to shoes – scuff marks or signs of being worn outside will render them non-returnable. Please take care when trying on items
- All tags must still be attached including the security tag
- For hygiene/health reasons, we can’t accept returns on the following items: underwear/lingerie, hosiery, makeup items that have been opened, bodysuits, ceramics, earrings
- To avoid delays, items must not be from multiple orders – you will need to process each return order according to each delivery. For example, if you want to return an item from one order, and 2 items from a separate order, this means you need to start 2 returns processes
- If your item has been rejected by quality control due to any reasons outlined above, it will be returned back to you
